Return policy

If you are not 100% satisfied with any purchase from ROwater Systems e-commerce store and wish to make a return, you will need to Email:  service@Rowatersystems.com, or call 781-224-4213 to acquire a Return of Merchandise Authorization number (RMA).  Merchandise returned without an RMA will be returned to the sender.  We are happy to credit the purchaser's credit card for items returned within 45 days of the customer's receipt of the merchandise.  However, returns based on anything other than defective merchandise will be subject to the original shipping and handling costs.  It is the customers responsibility to pay the return shipping costs on non defective items.  All returns must be in original packaging and include all items and manuals originally shipped.  Restocking, repair or replacement fees may apply at ROwater Systems discretion.  Returns  must include a copy of the original invoice, with the RMA clearly visible on the return packaging.    Special orders, reverse osmosis membranes, all opened filters and clearance items are NOT returnable.  All orders that received free shipping will be subject to a minimum $8.95 handling fee or the actual return shipping charge, whichever is greater.  The return shipping address for all merchandise is:

ROwater Systems, Inc.
35 Maple Street - Unit 8 

Lowell, MA 01852